Refunds & Cancellations
Last updated: 20 October 2026
In short: before we start making your drink, you get a full refund. If we got something wrong, we remake it or refund you.
1. Cancelling before preparation
If we have not started making your drink, the order is cancelled and refunded in full. Call +995 593 95 96 01 or write to hello@waycup.ge with your order number.
2. If the drink is already made
A prepared drink cannot be returned — it is a food product. But if:
- the drink does not match your order,
- or it is clearly spoiled or of poor quality,
we will remake it free of charge or refund you — your choice. Tell us at the counter or contact us the same day.
3. If you do not come
A prepaid order is held until closing time (23:00) on the day you ordered. If you could not make it, write to us the same day — if the drink was not made, we refund you.
A drink that was made and not collected is discarded and is not refunded.
4. Subscription
- cancel any time — simply do not renew it, nothing is charged automatically;
- a period already paid for and started is not refunded;
- if you paid for the subscription the same day and have not used any benefit yet, contact us and we will refund it.
5. How the money comes back
- refunds go to the same card you paid with — we cannot send them anywhere else;
- we review a request within 3 working days;
- the bank then needs another 5—10 working days to show it on your card — that part depends on your bank, not on us;
- an order paid by card at the counter is refunded on the spot.
6. What we need from you
Your order number (for example W-103), the phone number you used, and a short description of what happened. We do not need your card details and will never ask for them.
7. If you are not happy with our answer
Write to hello@waycup.ge. If we cannot agree, you can turn to your bank or to the consumer dispute authority under Georgian law.